Royal Caribbean

Case Study

Steelcase 360

What's being discussed?
Check out the latest information on workplace research, insights and trends that will help you understand how people really work and how creating great space can make a difference.

Royal Caribbean

In most corporate hierarchies, call center staff rank low and turnover is sky-high. Yet at Royal Caribbean Cruises Ltd. (RCL), these employees maintain essential relationships with travel agents, who are the hubs of RCL’s distribution system. When RCL decided to build a new call center in Springfield/Eugene, Oregon, the company knew it would have to attract and retain a multi-generational workforce. It set out to design the facility to help accomplish that mission by expressing the excitement of RCL Culture and declaring to these employees that their work was highly valued.

Tags: ,


* indicates required fields.



The Privacy Crisis

View Issue

Download PDF


The Privacy Crisis

In organizations all over the world, people are facing brand-new problems that require sharing information and putting knowledge together in new ways. For all the right reasons, collaboration has become... more


The Quiet Ones

Extroverts are celebrated in our culture as movers and shakers. They are perceived as strong leaders who are actively engaged, gregarious and assertive. Introverts, on the other hand, have strengths... more

360 Magazine for iPad

Enjoy current and previous issues from the convenience of your iPad.


The Steelcase 360 app is available for free on the App Store. The Steelcase 360 app is available for free on the App Store.