In most corporate hierarchies, call center staff rank low and turnover is sky-high. Yet at Royal Caribbean Cruises Ltd. (RCL), these employees maintain essential relationships with travel agents, who are the hubs of RCL’s distribution system. When RCL decided to build a new call center in Springfield/Eugene, Oregon, the company knew it would have to attract and retain a multi-generational workforce. It set out to design the facility to help accomplish that mission by expressing the excitement of RCL Culture and declaring to these employees that their work was highly valued.Tags: Attract & Retain, Travel & Leisure
What's being discussed?
Check out the latest information on workplace research, insights and trends that will help you understand how people really work and how creating great space can make a difference.
Unleashing the Power of Distributed Teams Teamwork is a lot harder than it used to be. In the not-so-distant past, teammates simply called a meeting, gathered in a conference room and solved problems—or at least they tried to. It wasn’t a perfect process, but it was far less complex. more
Recently, Google opened its own coffee shop on its campus in Mountainview, Calif. Branded the Coffee Lab, its décor is reminiscent of a Starbucks, with warm wood paneling, plush upholstered seating and chalkboards that advertise daily specials and... more
Enjoy current and previous issues from the convenience of your iPad.